Terms & Conditions of Hire
Supervision: Is needed on all party and event castles, slides and combos. Where we are contracted to supervise that is exactly what we will do. You are required and responsible for all supervision any other time. CHILD SAFETY should be your Number 1 priority. Someone over the age of 18 years of age watching the kids.
Delivery: Castles R Us will set up & remove all equipment. This will be done before your hire is to start. Pack up after your hire time finishes. Our fee is based on removing the equipment immediately after your hire is finished. All setups are on grass unless contact has been made indicating this to Castles R Us. Any other surface will attract ADDITIONAL FEES. Do not move the castle after our staff have installed it. This will void all insurances. Some outer areas will attract a travel fee, this will be added to your booking or enquiry form.
Wet Weather: Most castles have shower covers. These will keep out showers, not heavy rain. If raining on the morning of hire we will contact you. We will set up on days where showers are forecast. If weather is too wet you can cancel on the morning of your event. We only charge if we set up the inflatable. If we set up full payment is still required.
High Winds: In the event of high winds, children must be evacuated and the castle turned off.
Stairs & Hills: We don not expect our delivery drivers to transport castles up and down stairs or hills, nor do we epxect them to carry equipment down the back paddock. Ground must be relatively level or only a slight slope. CHARGES WILL APPLY if we encounter any of the above. Our delivery are within their rights to refuse set up.
Pets: All pets must be kept away from the inflatables. The area must be free of dog and other animal faeces. Do not hose in pick up. FAILING TO DO THIS will lead Castles R Us to cancel. Hygiene & Children’s safety is very important to us.
Access: Most castles go through a normal side gate. Large castles & Combos need 1.2m of clear access to your yard. Big Slide & Gauntlet need vehicle access to the site.
Payment: Cash payment on set up is required. No cheques or cards on the day. For all cheque payments please phone 1300 884 950 no less than 7 working days before hire date.
Cleaning: A cleaning fee of $50.00 will be charged for any castles that have been trashed.
Insurance: A copy of our public liability insurance is available on request. If in doubt phone 1300 884 950.
Bookings: All bookings and enquiries can be made online using our simple contact form.